Public Workshops & Registration
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How to Deal with Difficult Customers (and Difficult People!) - #7063
Cascade Employers Association
4068 Hudson Ave NE
Salem, OR 97301

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Thursday, January 24, 2019, 8:30 AM - 12:00 PM PDT
Category: HR & Team Development

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91 percent of unhappy customers will not willingly do business with you again. Yet, at the same time, studies reveal that some of the most loyal customers are those whose concerns have been addressed quickly and in a positive way.

In this workshop, learn how to:

  • Meet high expectations,
  • Navigate breakdowns in service,
  • Diffuse the customer’s negative feelings, and
  • Regain his or her trust and satisfaction.

In addition, participants will develop skills managing their own reactions to difficult situations.

Bill Swift

Presenter: Bill Swift, M.Ed., Leadership Facilitator

Location: Cascade Employers Association in Salem

Date: Thursday, January 24, 2019

Cost: Member Price - $125.00; Standard Price - $185.00

* Register two or more people for this program at once and receive a 10% discount on total registration.

Contact: Jocelyn Billings, at 503-585-4320 or [email protected]