Public Workshops & Registration
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Creating a Service Culture - #7400
Wednesday, August 05, 2020, 8:30 AM - 4:30 PM PDT
Category: HR & Team Development


In light of the COVID-19 developments, Cascade is taking all precautions to protect both our members and our staff. Accordingly, all public sessions are only be available via live webinar until further notice. Let us help you keep your people on the learning path!

We tend to think that only people who interface with customers need to know customer service skills, but everyone has two jobs: the one they were hired to do and customer service. Creating a service culture and developing a service mindset in all employees helps cement solid relationships; not just with external customers, but internal ones, too.

In this interactive workshop participants will learn the core skills and attitudes every individual should have, regardless of your industry or your position within the organization.

Topics include:

Bill Swift
  • Creating 5 star customer service both internally and externally
  • Connecting with customers; dealing with difficult people; and,
  • Repairing customer relationships.

Presenter: Bill Swift, Leadership Facilitator

Location: Cascade Employers Association in Salem LIVE ONLINE

Dates: Wednesday, August 5, 2020

Cost: Member Price - $215.00; Standard Price - $325.00

* Register two or more people for this program at once and receive a 10% discount on total registration.

Contact: Jocelyn Billings, at 503-585-4320 or [email protected]